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Support2025-07-18T17:19:37+00:00

ClearCaptions support

1-866-868-8695

Browse the categories below for commonly-asked questions or
explore live support options with ClearCaptions experts.

Browse the categories below for commonly-asked questions or explore live support options with ClearCaptions experts.

Using captions

Learn how to easily adjust and customize the captions on your ClearCaptions Phone.

Contacts and favorites

Learn how to add or call contacts and favorites on your ClearCaptions Phone.

Volume adjustments

Quick tips to change ringer or call volume.

Getting started

Now that you’re signed up, here’s what to expect at your in person installation appointment.

How-to guides

Here you’ll find material to help you learn how to get the most out of your ClearCaptions Phone and service.

Troubleshooting

Start here if you have a specific issue you’re trying to resolve.

Making a call

Learn the simple steps to make clear, captioned calls using your ClearCaptions Phone, including important dialing tips.

Frequently asked questions

How do I set up or change my Voicemail greeting?2024-03-20T19:22:45+00:00

On the ClearCaptions Mobile App, you can set up and make changes to your Voicemail greeting.
  1. From the Menu Bar in the mobile app, tap the Voicemail button. Tap the Call Voicemail button. A captioned call is initiated.
  2. Tap the Speaker button to enable the speaker, and tap the Keypad button to go to options.
  3. Tap 0 for mailbox options.
  4. Tap 1 to record your voicemail greeting.
  5. Tap # to finish recording.
  6. Tap 2 to listen to the new greeting.
  7. Tap 1 to accept the new greeting.
  8. Tap * to save the new greeting.
  9. Tap the Close button to close the keypad.
  10. Tap the Hang-up button to end the call.
  11. And finally, tap the Close button. Now incoming callers will receive your new voicemail greeting if they are unable to reach you.
Watch more about your app voicemail feature in our video tutorial.
How do I add and call a Contact?2025-04-23T23:37:05+00:00

Your Contact list is like a phone book built into your phone!
To call a Contact:

  1. On the HOME screen, tap the Contacts icon.
  2. Select a Contact and tap the Dial icon for the contact to start the call.

Adding Contacts is quick and easy:

  1. On the HOME Page, tap the Contacts icon.
  2. Tap the Add icon on the bottom of the page.
  3. Type in the first and last name and phone number of your contact.
  4. Tap the SAVE button.

Watch how to add a Contact in our video tutorial.

How do I add and call Favorites?2024-03-20T19:30:50+00:00

Using the ClearCaptions Mobile App:

  1. Open the Mobile App and tap where you see “Contacts” at the bottom of the screen.
  2. To add a Contact to the Favorites screen, tap on the name that you would like to add to Favorites. Tap “Add to Favorites” underneath their name.
  3. The new Favorite is now added to the Favorites screen.

Watch how to add a Favorite contact on your mobile app in our video tutorial

Why is the light on my phone flashing?2023-12-13T21:53:15+00:00

Your caption phone has a built-in light bar on the top of the phone. This flashing light will help you stay connected by notifying you of incoming phone calls and new voicemail messages.

The bar will light up when you are receiving a call as a visual cue in case you don’t hear it ring. It will stop flashing and stay lit up when you answer the phone.

When you have a missed call or a new voicemail, the light will flash, and a small red dot will appear above the Voicemail icon. Once you listen to your new voicemail(s), the flashing will stop.

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ClearCaptions is available in the United States and its territories only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

Overview

Resources

About us

© ClearCaptions, LLC. All rights reserved.

ClearCaptions is available in the United States and its territories only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

Overview

Resources

About us

© ClearCaptions, LLC. All rights reserved.
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